Last updated: May 12, 2026
Terms of Service
These terms govern the use of Brote's product and services (brote.ai), operated by Brote Labs SpA (Chile). By creating an account or using Brote you accept these terms. Read them carefully.
Account and access
To use Brote you must create an account. You're responsible for keeping your credentials safe and for all activity from your account. Any user you invite to your organization remains under your responsibility. If you detect unauthorized use, notify support@brote.ai immediately.
Acceptable use
You may not use Brote for: (a) illegal activity or anything infringing third-party rights; (b) spam, unsolicited messages or deceptive content; (c) reverse-engineering the product; (d) intentionally overloading infrastructure; (e) identity impersonation; (f) training AI models with agent outputs without authorization. Violations may result in immediate suspension.
Third-party services and integrations
Brote integrates with third-party services that you explicitly authorize: Google (Sheets, Drive, Calendar), Shopify, Mercado Pago, WhatsApp Business, among others. Access to those services happens via OAuth or credentials you provide. Brote is NOT responsible for the availability, pricing, policies, or decisions of those services. Any charges those services apply to your account are between you and them. Brote acts only as a technical intermediary authorized by you.
User and end-customer data
You own your data and the data of your end customers entering the product through you. Brote processes it exclusively to deliver the service as described in the Privacy Policy. You hold legal responsibility for compliance with local laws (e.g. data protection laws in your country) toward your end customers: telling them you're using an AI agent, obtaining consent where applicable, handling their data-deletion requests. Brote provides the tools to do so (export, delete, anonymize) but the legal duty is the business operator's.
Artificial Intelligence — limitations and supervision
Brote offers AI agents based on large language models (Anthropic Claude, Google Gemini, others). These models can make mistakes, hallucinate information or misinterpret intents. You should NOT use the AI agent to make critical decisions without human supervision, particularly in medical, legal, financial or safety contexts. We provide tools (auditing, knowledge base, manual override) to mitigate errors, but the agent's output is the operator's responsibility. Brote does not guarantee the accuracy of agent responses.
Payments and subscriptions
Subscriptions are processed through Polar as Merchant of Record. Polar issues the invoice, collects taxes per your country, and handles refunds. Subscriptions auto-renew at the next period. You can cancel at any time from your account or by writing support@brote.ai — cancellation takes effect at the end of the current paid period.
Availability and maintenance
We make reasonable efforts to keep Brote available 99% of the time measured monthly, excluding scheduled maintenance windows announced in advance. We do NOT offer a contractual SLA on self-serve plans. Enterprise plans may include SLA under separate agreement.
Limitation of liability
Brote is provided 'as-is'. To the extent permitted by law, our maximum liability for any claim is limited to the total amount you paid Brote in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect damages, lost profits, lost business opportunity or consequential damages.
Termination
You may terminate your use of Brote at any time by deleting your account. Brote may terminate your account with 30 days' notice if you breach these terms or if we stop operating the product. After termination we provide a 30-day export window for you to download your data.
Governing law and jurisdiction
These terms are governed by the laws of the Republic of Chile, without prejudice to local law applicable to each end customer. Any dispute will be resolved before the ordinary courts of La Serena, Chile.